Maintenance Agreements
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Many companies view IT maintenance as a luxury rather than an integral part of ensuring that service levels are maintained throughout the working day.
UK Epos works with ITSL Business IT to provide you with peace of mind and support at your premises. We can offer several options based on your requirements.
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ITSL Business IT provides essential management for your IT infrastructure (from a stand-alone PC or EPoS unit, to a complex network infrastructure) without the expense of employing staff directly. Outsourcing your IT maintenance ensures you get the best independent help and advice for your company, without being distracted from your core business function into areas that have little or no relevance for why you are successful.
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Why should I have an IT maintenance agreement?
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There are a number of key reasons why you should implement an IT maintenance agreement:
- A dysfunctional EPoS Terminal, PC, Laptop, or Network could cost you significant amounts of money or worst still – a customer!
- An inefficient EPoS Terminal, PC or Network caused by poor integration or incompatibility restricts your ability to maintain competitive advantage and growth.
- Ineffective maintenance and management could compromise data security and the integrity of any data held for third parties.
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ITSL Business IT provides a range of support options to cater for your operational business needs. We understand the impact that systems downtime can have on your business and have designed a range of fully configurable support services to give you peace of mind.
ITSL Business IT prides itself on giving you valuable advice in plain English and not baffling you with lots of technical terminology and “buzz” words. We sit with you and learn how your business operates and what you require from your system before we discuss with you the options and the benefits of entering into a “Support Agreement”. We then let you decide how you wish to proceed
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On-Site Support Costs (MON-FRI 0900-1730)
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OPTION 1
Each Odysse 15": £195.00
Dallas (with 8 Dallas Keys) / ODP200 Receipt Printer / PS50 Scanner / OCD100 Customer Display / Cash Drawer / XP Operating System
Extras Kitchen Printer:
Each SP742 Star Kitchen Ethernet Printer £35.00
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On-Site Support Costs (MON-SUN 0900-1730)
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OPTION 2
Each Odysse 15": £245.00
Dallas (with 8 Dallas Keys) / ODP200 Receipt Printer / PS50 Scanner / OCD100 Customer Display / Cash Drawer / XP Operating System
Extras Kitchen Printer:
Each SP742 Star Kitchen Ethernet Printer £45.00
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On-Site Support Costs (MON-FRI 0900-2000)
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OPTION 3
Each Odysse 15": £268.00
Dallas (with 8 Dallas Keys) / ODP200 Receipt Printer / PS50 Scanner / OCD100 Customer Display / Cash Drawer / XP Operating System
Extras Kitchen Printer:
Each SP742 Star Kitchen Ethernet Printer £48.00
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On-Site Support Costs (MON-SUN 0900-2000)
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OPTION 4
Each Odysse 15": £335
Dallas (with 8 Dallas Keys) / ODP200 Receipt Printer / PS50 Scanner / OCD100 Customer Display / Cash Drawer / XP Operating System
Extras Kitchen Printer:
Each SP742 Star Kitchen Ethernet Printer £60.00 |
On-Site Support Costs include:
- Hardware and Operating System Support
- Network Support
- Loan hardware if off-site repair is required
- Central Helpdesk Call Logging
- Central Helpdesk Telephone Support
- Remote Support within 1 (one) working hour
- Standard response to On-Site engineer attendance is within 8 working hours
NB All Support costs are per unit and are payable annually in advance.
The above Prices are UK only and all Pricing is subject to VAT at the appropriate rate
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